Frequently Asked Questions
Q: How do I return my purchase?
A: No worries! If you’re not in love with your item, you can return it within 14 days of receiving your order. Just make sure it’s unworn, in its original packaging, and contact us at service@miracostudio.com to get started.
Take a look at our Return Policy to make sure your purchase is eligible for a return.
Please note that we reserve the right to refuse returns that don’t meet our return policy requirements. Return postage costs are not covered unless the item is faulty.
Q: What if I need to return a gift?
A: Of course — we want you to find a gift that makes you happy!
Please read our Return Policy to make sure that your gift is eligible for return, and email us at service@miracostudio.com with the order number to start the process.
You can exchange your gift within 14 days of delivery for another item of the same value. Any price difference, shipping fees, customs, taxes, and import duties will incur an additional cost.
Q: I accidentally broke my favourite piece. What should I do?
A: Oh no! Although we can’t take responsibility for jewellery damaged during wear, we want to help however we can.
Send us an email with some clear photos and a short description of what happened, and we’ll get back to you with advice on what to do next.
If it’s within 3 months of the delivery date, a small fixing fee may apply depending on the case. After 3 months, it’s more likely that a repair fee will apply — but please feel free to reach out for a quote anytime.
And if you just need to replace one earring, we’ve got you covered! We also offer single replacements for sale.
Q: What does your packaging look like? Is it gift-ready?
A: Yes — all of our pieces arrive gift-ready in our signature floating black frame box, designed to keep your jewellery safe and looking beautiful.
For an elevated unboxing experience, you can also add our hand-tied ribbon at checkout. Simply select "gift wrap" when placing your order.
Want a peek first? Check out our gift wrap!
Q: What types of clip-on earrings do you offer, and how long can I wear them?
We’ve got several types of clip-on earrings to suit your style and comfort — here’s a quick guide to help you choose:
All-day comfort (great for longer wear):
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Coil Back U-Shape (Flat) Clip-Ons
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Spring Coil Back (Upgraded) Clip-Ons
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Round Silicone Back Clip-Ons
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Foldable Paddle Clip-Ons
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Ear Cuff Clip-Ons
Shorter wear (best for 4–6 hours):
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Mini Clip Clip-Ons
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Paddle Back Clip-Ons
If you’re new to clip-ons or have sensitive ears, we always recommend starting with our most comfortable styles — and of course, listen to your ears!
For a more detailed guide on different clip-on earring types and how to choose the right one for you, check out our Ultimate Guide to Clip-On Earrings.
Q: Are your earrings suitable for sensitive ears?
A: All our earrings are nickel-free, which is a common allergen. We also offer gold-plated finishes that are gentle on most skin types. If you have specific concerns or allergies, please don’t hesitate to reach out — we’re more than happy to help you find the best options for your needs.
Q: Do I have to pay customs and duties?
A: It depends on your location. Customs duties and taxes are determined by your country’s regulations, and they may apply to your order. These fees are not included in the price of the items and are the responsibility of the customer. For more details, we recommend checking with your local customs office.
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposing it to harsh chemicals, moisture, and physical damage. For more detailed tips on caring for your pieces, please visit our Jewelry Care Page.
Still have questions?
Pop us an email at service@miracostudio.com or use the contact form — we love hearing from you!
